Privacy Policy
Renewaworks Pty Ltd (“Renewaworks”, “we”, “our”, “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with us, including through our website www.renewaworks.com.au. By accessing or using our services, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect personal information reasonably necessary for our business functions, including: personal details (e.g., full name, residential and postal address, date of birth); contact information (e.g., phone number, email address); demographic details (e.g., gender, household information where relevant); transactional details (e.g., service requests, payment information); technical and usage data (e.g., IP address, browser type, device identifiers, pages visited, cookies and tracking data); and any other information you voluntarily provide to us (e.g., through forms, surveys, or correspondence).
How We Collect Information
We may collect your personal information directly from you when you register, request services, complete forms, surveys, or communicate with us by phone, email or in writing; automatically when you use our website, through cookies and similar technologies; and from third parties where you have provided consent, including service providers, government rebate programs such as the Victorian Energy Upgrades (VEU) program and Solar Victoria.
Use of Information
We may use your personal information to provide and deliver our services, including heating, cooling, solar and hot water upgrades; process transactions, applications, rebates and service requests (including those under the VEU program and Solar Victoria); communicate with you, including responding to enquiries and providing customer support; send you updates, marketing materials and promotional offers (unless you opt out); improve our website, services and business operations; and comply with our legal, regulatory and program obligations.
Disclosure of Information
We may disclose your personal information to service providers, contractors and partners engaged in delivering our services; government agencies and regulators, including those administering the VEU program and Solar Victoria, where disclosure is required or authorised by law; legal, accounting and professional advisers; and other third parties where you have provided consent. We will not sell your personal information to third parties.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic and personalise content. You can manage or disable cookies through your browser settings, however some features of our site may not function properly if you do so.
Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
Your Rights & Choices
Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, request correction of your personal information, opt out of receiving marketing communications at any time, and request deletion of your personal information, subject to legal or regulatory retention requirements. Requests should be directed to us using the contact details below. We will respond within a reasonable time and in accordance with the APPs.
Third-Party Links
Our website may contain links to external websites. Renewaworks is not responsible for the privacy practices or content of third-party sites. We encourage you to review their privacy policies.
Changes to this Policy
We may amend this Privacy Policy from time to time to reflect changes in law, technology or our operations. Any updates will be posted on our website with a revised effective date.
Contact Us
If you have questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, please contact us: Privacy Officer – Renewaworks Pty Ltd | Email: privacy@renewaworks.com.au | Phone: 0458570327 | Mail: 8/634-644 Mitcham Rd, Victoria, Australia. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.